TripAdvisor’s company TheFork is the first platform for online reservations in European restaurants with a network of over 36 000 restaurants spread all over the world, and over 11.5 million users per month. TheFork connects restaurants with their guests.
Since February 2016, Addict Mobile has been supporting TheFork in the development of its mobile business in several European countries. Combining a successful acquisition strategy of new users and resubscriptions, Addict Mobile commits to a complete follow-up from the first click to the in-app conversion, in order to achieve the best results. Let us take a look at a 9 months long winning strategy.
a banner created for the Spanish market
TheFork’s main objective, far before its amount of downloaded apps, is to generate the maximum amount of reservations for the benefit of the collaborating restaurants, and eventually a discount on their tab.
The issues are different depending on the European country. For instance on TheFork’s historical markets, where the brand already has a strong reputation and a large amount of installed applications, the major issue is the renewal of the existing subscriptions in order to encourage new reservations. On new markets however, the issue resides inacquiring new users.
Exemple of a banner generated for the Facebook campaign
THE ACTION OF ADDICT MOBILE
Addict Mobile pilots profitable mobile acquisition campaigns for TheFork on Facebook, based on the CPI (Cost per Install) and the CPA (Cost per Reservation). The agency also conducts resubscription campaigns in order to maximize the in-app conversion ratewith personalized messages towards multiple segments.
Addict Mobile relies on its expertise and on its production technologies of visuals, to A/B test a large variety of campaigns and visuals, and exploit all of Facebook’s functionalities: geolocated advertisements, custom audiences, Lookalike audiences, slideshows, carousel ads and videos.
a Carousel Ads with high potencial conversion
- A cost per installation (CPI) 21% lower than the set objective.
- A cost per action (CPA) 31% lower than the set objective.
AN INTENSE END OF YEAR
The good results brought by the acquisition campaigns and resubscription campaigns allowed to increase the ambitions and the budgets necessary to tackle new cities. This strategy being a real success, Addict Mobile is now considering expanding its action to further countries in 2017.